Vietnam Sunrise Travel Co.,Ltd

PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY BOOKING THROUGH THIS SITE.

Vietnam Sunrise Travel Ltd is a licensed travel agency. Licence No. 0102025915.

Legal Contract

When you make a booking with us legal obligations arise and your right to refund of monies are limited by our terms and policies and by the conditions of the particular suppliers. You do not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for your booking. If you have any queries please contact us before making any booking.

Agency

Products and services are sold by Vietnam Sunrise Travel as an agent for airlines and wholesale companies and other suppliers providing services, including accommodation, transportation and other services. Vietnam Sunrise Travel is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs, terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.

Liability

Vietnam Sunrise Travel has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

Availability

The services sold through Vietnam Sunrise Travel are subject to availability and can be withdrawn without notice. Access to this site and any site linked to this site is not guaranteed and is subject to availability of communications links and access rights.

Passenger Name

It is important that you enter details of each traveler correctly and according to passport or other identification. Some suppliers will deny carriage if the traveler’s name varies from your booking and may cancel automatically if the traveler’s name is amended. Vietnam Sunrise Travel has no responsibility for any loss or damage arising from incorrect entry of traveler’s name and any inability to travel as a result of carrier`s policies.

Passport

All travelers should be in possession of a valid passport. If your passport is due to expire you should obtain a new passport.

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain.

Travel Insurance

We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other moneys through cancellation, loss or damage to personal baggage and loss of money, medical expenses. Please note that restrictions on the time to effect insurance apply to some services so please arrange travel insurance before making payment for a service.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate, price increases, tax changes or any other reasons, you must pay the increase when notified. We are not liable in any way if any increase occurs. All prices are subject to availability and can be withdrawn or varied without notice.

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry service, excess baggage charges and gratuities, travel insurance or other items not specified. Goods and Services Tax,

Service Fees

Prices quoted do not include sales tax, value-added tax, at present is 10%. shipping costs and service fees. These taxes and fees depend on the service you purchase and will be added to the published price when you make the payment

Deposit

In order to secure your booking, we require a deposit at the time of booking. Bookings will automatically be cancelled if payment is not received.Deposits are non refundable except in our absolute discretion. If you cancel a booking after payment of a deposit, the deposit will be forfeited to Vietnam Sunrise Travel to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will be cancelled and the deposit paid will be forfeited to us. Once you have made full payment, there is no refund or change available other than as notified under any Rules and Conditions of the supplier and our terms.

Cancellation Charges/Amendment Fees

Once full payment has been made, we reserve the right to charge cancellation or amendment fees to cover our administration and book- keeping expenses. This fee is in addition to any charges made by Airlines, Hotels, and other suppliers and is inclusive of any deposit paid by you. Please note that the conditions for some services, particularly airfares, may not permit any refund. If Vietnam Sunrise Travel is obligated to cancel your travel arrangements for any reason, the liability of Vietnam Sunrise Travel will be limited to a refund of all monies paid by you less any cancellation fees and subject to supplier Rules and conditions.If you wish to cancel or amend any booking made you need to contact us in writing. You cannot cancel or amend a booking which is confirmed or paid for other than by writing to us.

Refunds for Unused Services

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed, a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

Payment

Payment is accepted by cash, cheque, bank transfer and credit card. A surcharge may apply on these transactions.

If you have any questions regarding our Terms and conditions, please contact us on (84.4) 767 2815 or you can email us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thanks for your business & Enjoy your trip!